What can I expect when I call a locksmith in London?

July 29, 2025
This post can serve useful to budding locksmiths and customers alike and goes through the basics of what to expect when calling a locksmith in London.

You never know when you might need to hire a locksmith in London .

It might be an emergency—You’re locked out of the house , the keys are left inside! – or it could just be that you feel the time has come to change the locks on your home, business, garage or storage.

Whatever the reason, it’s important to know what to expect when you call a Locksmith in London so that you receive the best service possible.

It’s important for you as a customer to know what to expect when you call a locksmith and it is important for budding locksmiths and certain cowboy locksmith companies to consider this information. This is so that as a customer you are receiving the highest quality of service. As a locksmith, this will mean you are providing a solid service to your customers and will avoid call-backs.

Once you call the locksmith, it is always advised to stop messing with the problem so that you don’t cause further damage or more work for the locksmith. For example, if you called a locksmith to help you remove a broken key from inside a lock, make sure that you do not continue to tamper with the lock as this could end up leaving the lock damaged. It’s also more likely to make the situation worse and force the key even deeper inside the lock. As a result - this will cost you more money in the long run.

The process is comprised of 7 simple steps that the locksmiths should be taking on each and every one of their jobs. Having this information as a customer will allow you to hold your locksmith to a higher standard of quality as well as just knowing what is happening behind the scenes when you call a professional locksmith. Having this information as a locksmith in London will help you provide the best service possible and avoid call-backs. With this list, you will be able to confidently call a locksmith and know that you are receiving the best possible care for your property.
  1. Locksmith Callout
  2. Dispatch
  3. Update
  4. Arrival/ Assessment
  5. Locksmithing
  6. Testing
  7. Payment


1. You know your problem ( Locked-out , need a lock change , damaged lock ) and you now have found a locksmith you want to call. The next step is to call them and request assistance. Your call will most likely be received by a main office which acts as a central hub for the company and all the locksmiths. Centralised communication gives the company an opportunity to service larger areas and provide 24/7 service. During the call, you will be asked to provide your approximate location (for example, we will ask for the first 4 digits of your postcode), the nature of the service and your contact information.

2. The company’s main office will contact the locksmith directly for the area you are in . They will then give the information to the locksmith and dispatch them to your location. In most cases this only takes the main office no more than 3 minutes as the locksmiths are ready for call-outs.

3. Once the technician receives the job, that technician will call the customer. During the call, they will inform the customer of their estimated time of arrival and their location. This keeps the customer up to date on how the process is advancing, they can also advise to wait in a nearby café until the locksmith arrives if the weather is bad. The locksmith will then call again upon arrival.

4. The locksmith will arrive and greet the customer in a professional manner, introducing themselves and discussing the job scenario briefly. Once the technician has introduced themselves, they will assess the situation and determine what steps will need to be taken. The customer will be informed of what services are required, and a price will be determined and agreed.

5. The technical process starts. The amount of time that it will take to finish the job will depend on the service and situation. The reason for this is that each case is dependent on the lock, what service is required, and the number of tasks. During the locksmithing process, the technician will not harm any part of the building or door. Destructive entry is only used on the lock and the locksmith should always make sure he has a replacement on hand. Destructive forces are only used when there is no other way of gaining entrance to the property and is viewed as a last resort.

6. Once the locksmith has finished and cleaned the area he has worked in, he will call you or someone on site to test your locks. This is an important part of the process for good reason, should you have a new lock installed it may operate in a slightly different way. It’s at this point that the locksmith can walk you through the locks different functions and for you to test his work. This also ensures the locksmith has less call-backs as the product and labour has been tested, preferably multiple times.

7. Now the locksmith will collect payment. This will never be more than the agreed upon price at the start of this process. The locksmith on site will always confirm the price of the work and parts before commencing work, the amounts should be the same now. The locksmith will also provide receipt, most locksmiths will advise you to hold on to this for your warranty.


And that’s that. Whether you’re locked out , need a lock change , been burgled , the process should always be the same.

For lockouts there are a few extra details we thought we would add to the conclusion. Breaking into someone’s house is against the law and if the locksmith doesn’t request some sort of ID before unlocking the house to verify the address, he is an accomplice aka partner in crime…So, working as a locksmith, the technician needs to take a moment and check the ID… if you have no ID, questions can help. How did this happen? Where were you before this happened? Are you sure you do not have spare keys? If you find the locksmith is asking a load of questions that are similar to the above, he’s most likely trying to find out if you are in fact the resident of the property. Locksmiths are not allowed to be involved in any criminal activity. This means that as locksmiths, it is our job to make sure that we are not dragged into breaking the law. It is our responsibility to call the police, if this happens.

We hope this basic breakdown of calling a locksmith in London has helped, if you find you have any questions please feel free to contact us
July 30, 2025
If you are looking for a lock change locksmith, you have come to the right place When someone searches for lock change locksmith, they’re seeking more than just a service—they want a trusted partner to keep their property safe. At SMS Locksmiths, we understand that replacing or upgrading locks is about security, peace of mind, and protection for your home or business. With years of experience serving London and the surrounding areas, our team of fully trained, DBS-checked locksmiths delivers reliable, professional lock change services every time. In this comprehensive guide, we cover everything you should know about changing locks—from why it matters and when to do it, to choosing the right locks and understanding the advantages of using professionals. By the end, you’ll know why SMS Locksmiths should be your first call for all lock and security upgrade needs. 1. Why Change Your Locks? Changing locks is about more than just replacing hardware. It’s a critical step in ensuring your property remains secure, especially when key control is uncertain. Here’s why professional lock changes are important: Unknown key holders: If previous occupants, tenants, or staff may still have keys, changing locks ensures only authorised persons have access. Wear and tear: Over time, locks can become loose or malfunctioning, making them less secure. Enhanced security measures: Upgrading to high-security or anti-snap locks can significantly reduce the risk of break-ins. Insurance compliance: Policies often require insurance-approved locks. A professional locksmith can recommend and install compliant hardware. 2. When You Need a Lock Change Here are common scenarios that warrant immediate lock replacement: Moving into a new property Keys lost, stolen, or unaccounted for After tenant departure or staff changes Following a burglary or break-in For security upgrades, including anti-snap or smart locks When locks show signs of wear or are difficult to operate 3. Lock Change vs. Lock Repair Knowing whether to repair or replace your lock is essential: Repair: Ideal if mechanisms are clogged or key entry is limited. Works best for wear-and-tear issues, and can be done quickly. Replace (Lock Change): Necessary if the lock is broken, non-operational, or security needs to be improved. Recommended for move-ins or post-burglary situations. At SMS Locksmiths, we assess and recommend the best option for both security and cost efficiency. 4. Types of Locks and Upgrades We specialise in a range of lock types suitable for different door types, usage scenarios, and levels of security: Lock Type Features & Benefit Whether your priority is keyless convenience, insurance compliance, or maximum protection, we have the right solution. Anti-Snap Cylinder Locks British Standard (BS3621) Deadlocks Multipoint Locking Systems High-Security Cylinder Locks Emergency Locks & Night Latches Smart/Keyless Entry Systems Security Hardware for Doors/Frames Window & Patio Door Locks Prevents forced entry commonly seen in burglaries. Insurance-approved, durable locks for wooden doors. Adds multiple locking points for uPVC or composite doors. Designed to resist drilling, picking, and bumping. Provides quick access control and additional security. Convenient, code-based access without traditional keys. Reinforced plates, hinges, and strike plates to prevent kick-ins. Secures all exterior openings—essential for full-property protection. 5. Our Lock Change Process Here’s how SMS Locksmiths ensures a smooth, fast, and secure lock change: 1. Initial Contact You provide details such as postcode, lock type, and availability. 2. Local Locksmith Assignment A professional locksmith from our London team is dispatched—no call-out fee. 3. Security Assessment on Arrival We check the door, frame, and current lock to determine the best solution. 4. Clear Quotation You receive a written, all-inclusive quote by text or email—no hidden fees. 5. Lock Change or Upgrade We install the replacement lock or upgrade components (cylinders, multipoint mechanisms) efficiently—most jobs are completed in under an hour. 6. Testing & Warranty Final checks ensure the lock operates smoothly. All work is covered by our workmanship warantee. 7. Documentation Provided You receive an invoice and insurance-compliant paperwork for your records. 8. Security Assessment and Upgrade Advice Our expert locksmiths don’t just change locks—they provide strategic advice to strengthen your security: Door frame reinforcement with metal strike plates Window and patio door upgrades with Yale or mortice locks Frame lining solutions to prevent drilling Home security risk assessments to identify weak points 9. Frequently Asked Questions Q. How much does a lock change cost? A. Usually between £100–£180 depending on the lock type. Includes all materials, labour, and zero call-out fee. Q. How long does it take? A. A typical lock change is completed within 60 minutes. Q. Are you insured? A. Yes—fully insured with DBS-backed locksmiths. Q. Do you work evenings and weekends? A. Yes—24/7 emergency availability is available. Call to schedule visits. 10. Need a Lock Change? Here’s How to Book Call us now for immediate assistance or to schedule a visit Message us via GMB or book through our website Email for a quote if you’d prefer to avoid phone calls Final Thoughts lock change locksmith isn’t just a search phrase—it’s a critical service for secure living and working environments. At SMS Locksmiths, we deliver top-tier products, expert service, and total transparency. Don’t leave your security to chance. Contact SMS Locksmiths today for fast, reliable, and guaranteed lock change services across London.
July 30, 2025
Getting locked out is never fun — but if you're in Clapham, help is just a call away. Whether it’s late at night or first thing in the morning, SMS Locksmith offers fast, reliable locksmith services throughout Clapham with no call-out charges and 30-minute average response times. Step 1: Don’t Panic We know it’s stressful, especially if it’s cold or you have somewhere to be. Try to stay calm and check for any open windows or alternative entry points (safely, of course). Step 2: Avoid DIY Entry Trying to force the lock or use makeshift tools can damage your door – and cost you more in the long run. Always leave it to a professional. Step 3: Call a Local Clapham Locksmith We’re based nearby and can usually be with you in under 30 minutes. Our experienced technicians use non-destructive methods wherever possible to get you back inside quickly and safely. Step 4: Consider a Security Upgrade If your lockout was due to a lost or stolen key, now might be the perfect time to consider upgrading your locks. We offer a full range of British Standard and high-security locks. Need help right now? Visit our Clapham Locksmith page or call us directly for immediate assistance.
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